SCC

Shared Services Center

BI will accommodate your requirements and enforce your Support Teams assuring that you will have all the benefits that make SSCs a valuable model for your organization, especially those looking to streamline operations and improve efficiency.

SAP is only part of the Global Infrastructure and BI provides Shared Services Support, on all areas in need to achieve the necessary alignment with the SAP environment.

  • Support for SAP and non-SAP system operation
  • Tailor-made services to support enterprises of all sizes, including local or global operations
    • 7x24x365 support with global delivery capability located near-shore
    • Dedicated or shared agents
    • Escalation management and structured level supports
    • Support with your selected tools (including Ticketing System)
  • Our services can augment in-house staffing or assume total management of your SAP environment
  • Regular review of Service Management and quality assessment

Your questions answered

Common questions

A Shared Service Center (SSC) is a centralized unit within an organization that handles specific operational tasks for multiple business units.

By consolidating services, organizations can achieve significant cost savings and efficiency improvements. The main goals of an SSC are to reduce costs, improve the quality and professionalism of support processes, and increase strategic flexibility.